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BUYING QUERIES

WHERE CAN I BUY YOUR MASKS?

Currently, we offer it through leading e-commerce portals like Amazon India , Filpkart, Snapdeal. Choose the mask of your liking and click on https://experience.tripster.ru/experience/Penza/sights/ Buy – you will be taken to the e-commerce portal where you can easily place your order

DO YOU HAVE A RETURN POLICY?

As pollution masks are a hygiene product, they are sterile and sealed to offer maximum protection once worn. Because of this, we are not able to offer returns for opened masks. If you would like to return an unopened mask, we will provide a full refund up to 30 days after you made the purchase. Refund will be processed through respective e-commerce portals 

HOW DO I PLACE BULK ORDERS?

We welcome bulk orders and also happy to customise the masks to suit your needs. You may call us on the number listed or through the ENQUIRE page

DO YOU WORK WITH NGOs?

Currently we do not work with NGOs. However, we welcome NGOs and even organisations to reach out to us. You may call us on the number listed or through the ENQUIRE page

PRODUCT QUERIES

DO YOU HAVE MASKS FOR ADULTS?

Yes, we have masks for the entire family. Please visit this page to check the size that fits you

DOES THE MASK FILTER PM 2.5?

Yes, nearly 100% of it ! Not only that, our masks filters particles as little as PM0.3. If that isn’t enough, it also kills 99.77% of all bacteria and 99.6% of viruses! Please read more here.

THERE ARE SO MANY SIMILAR LOOKING MASKS. HOW DO I CHOOSE THE RIGHT ONE?

Ah, our favourite question! Where do we start?

Firstly, we are the only pollution mask that uses military grade filtration technology! This guarantees the best protection against pollution particles as small as PM2.5 and PM0.3. Please have a look here for official testing results. Importantly, most other masks (we won’t name names) consists of granulated carbon, which is very thin and thus much less effective. Cambridge Mask™ uses activated carbon that is spun into a yarn and woven into cloth. The filter consists of a series of such activated filaments, with pores 25 times smaller than in other filter materials. This makes Cambridge Mask’s pollution masks the most effective pollution masks on the market!

Secondly, Cambridge Mask™ filters have been treated with silver, giving it anti-bacterial and anti-viral properties, killing and blocking 99.77% of all bacteria and 99.6% of all viruses!

Thirdly, what do you mean similar looking masks? Please have a look at our range of the most fashionable pollution masks on the market!

HOW LONG CAN I USE THE MASK?

Cambridge Masks™ are non-disposable, meaning that you can use them for potentially hundreds of hours. The length of time they are suitable for depends on how polluted the environment is when you use it. A table is provided below, but a “rule of thumb” (a guideline) is that you can use the masks on a regular basis for upto 6 months before it needs replacing. Note that the masks are washable, but cleaning them only removes dirt not pollution trapped inside the filter. So the mask needs to be replaced after extended use to ensure proper filtration.



Air quality level Air Quality index(AQI) Description Replace after
Good Below 50 Clear visibility to horizon Mask not needed
Moderate/Unhealthy for Sensitive Groups 51-150 Cannot see pollution with the naked eye, slight haze on horizon 340 hours
Unhealthy/Very Unhealthy 151-300 Haze at 2-3 km visibility 220 hours
Hazardous 301-500 Clouds of pollution, visibility around 1km 180 hours
Beyond Index Over 500 Visibility below 600 meters. Fog-like clouds of pollution clearly visible even in bright sunlight

90 hours


WHERE IS THE FILTER FOR THE MASK?

Great question! The whole mask is the filter, this is why it lasts much longer than other pollution masks. Please see above for the exact time guidelines.

The valve is not the filter, it is there to reduce humidity for increased comfort in all weathers! In fact, it helps many people cycle to work in busy city centres around the world!


IS IT OK TO WASH THE MASK?

Yes, you can hand wash it with some soap. Since the masks last for an average of 200 hours, this is also recommended. And no, this won’t wash out the pollution or reduce the filtration capability. After all, our pollution masks are made from a military filtration material and can withstand more than a little water!